Introducing the vision, values and people behind the Gateway Group

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About the Gateway Group

Our clients benefit from the strength of a group with a clear vision.

We aim to be the property service provider of choice in every UK market we serve.

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Our vision:

To set the industry benchmark for service and value, increasing property investments and making an often complex business straightforward for our range of clients: property developers, investors, landlords, buy-to-let individuals and tenants.

To treat each property under our care as a unique investment and every client as an individual, we place customer relationships at the centre of everything we do and continually look to innovate.

Our values

Six values underpin the Gateway Group. These are shared at every level, within each company, on a daily basis.

  • Ambitious

    From a regional portfolio to a nationwide network today, we continue to look for new markets and opportunities that best support our ever-growing client base and strategic vision. We’re ambitious for our clients, our business and our people too, offering a number of opportunities to develop and grow.

  • Supportive

    Irrespective of the business, there’s a common Gateway trait: we go out of our way to assist our clients. Always doing what’s right is what stands us apart. Internally, we work closely as a team, supporting each other not just on day-to-day matters, but also to reach new heights.

  • Proactive

    Property is a fast-paced sector. We’re constantly looking ahead, evolving our offering to meet the changing needs of our clients. Every day, we use our expertise to pre-empt common problems or address any issues straightaway, without delay.

  • Focused

    We’re not interested in being the largest property service player, simply the best provider. We build our services around the people, companies and organisations we serve. As specialists, we elevate our level of professionalism and bring the most value to our clients.

  • Open

    We’re friendly as well as professional, and open to new ideas, developments and change. We’re also transparent, which we feel is important in our sector. We welcome feedback and publish customer satisfaction ratings and survey findings about our services.

  • Proud

    We’re proud of our achievements to date and those of our clients, as well as our people who have made success happen. There’s a Gateway approach to delivering exemplary service that goes beyond meeting expectations. We’re really proud of that too.

Our people

Thanks to the calibre of our people, we’re a thoroughly individual company that’s honest, friendly and professional.

While you will find a range of different skills and strengths within our group, we all value integrity, professional ethics, client service and teamwork highly. Our working culture, and experienced management team, ensures that our services and standards meet our organisation’s values across our UK operations.

What our people say

If there’s one thing I’ve learned, it’s that you can never know everything about property. It’s such a broad, complex and fascinating subject. I’m looking forward to continuing to learn and progressing with the business.
Carly Melling, Associate Director,
Gateway Property Management